In 2016 bagport Group was acquired by Smarte Carte, the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs, as well as other passenger and guest services. The bagport brand in the UK has been rebranded to Smarte Carte UK Ltd, with the addition of even more products and a wealth of experience to enhance our service provision.
Smarte Carte UK Ltd (previously bagport UK Ltd) commenced trading in 2007. Our business concept is to provide service for all areas involving passenger’s baggage at airports and transport hubs. This means providing service before and after the baggage is handled by the airlines. Our aim is to provide the best quality passenger experience to all customers using any of our services.
Our Services include Baggage Trolley Management, Lost Property, MailandFly, Wrapping and Weighing, Porter Services, Information and Tourist Services etc.
We currently run our operations at Bristol International Airport, London City Airport and London Heathrow Airport. Our UK head office is located in Corby.
Lost Property London Heathrow Airport contacted me on 6 January an hour before I even contacted them. They are an exceptional service! Within 24 hours they located and shipped my property back to me
Thanks very much again, I tweeted about your exceptional service!!!
Cheers
A Grateful Passenger
I would like to express my gratitude for the swift and successful return of my passport in December. I had misplaced the item in Terminal 5 during a stopover between New York and Newcastle. Five days prior to Christmas and ten days before I required it to return to Australia, I was naturally concerned about what would happen.
After reporting the item lost, I felt extremely reassured by the regular email notifications and proactive service. Once found, I spoke with a very helpful lady about delivery and pick-up options, and delighted to receive my passport on Christmas Eve.
I would be very grateful if you could thank those personally involved and congratulate all staff on delivering an exceptional service.
Yours faithfully,
A Grateful Passenger
