bagport UK are extremely excited to announce the launch of a new service to one of its successful passenger service products Remote MailandFly©.
MailandFly designed and developed by bagport to offer an alternative solution for passengers who have items taken from them as prohibited items when passing through security search at airports has now expanded this service to include Remote MailandFly. We have now expanded this service to enable all airports, large and small, where we do not have a staffing presence to offer the service remotely. The service works in the same way and is facilitated at Security Search, but with remote the items are collected on a regular basis and brought to a central location for process.
We are pleased to announce that we have launched Remote MailandFly in partnership with London City Airport, as the airport continues to see successful growth in passenger numbers, they have they also seen an increase in the number of prohibited items being identified by their professional security staff. To enhance passenger experience London City Airport were keen to offer an alternative to their passengers than simple disposal of prohibited items. If you would like further information about this or any of our products or services then please follow the link on the contact us page of our website.
Lost Property London Heathrow Airport contacted me on 6 January an hour before I even contacted them. They are an exceptional service! Within 24 hours they located and shipped my property back to me
Thanks very much again, I tweeted about your exceptional service!!!
A Grateful Passenger
I would like to express my gratitude for the swift and successful return of my passport in December. I had misplaced the item in Terminal 5 during a stopover between New York and Newcastle. Five days prior to Christmas and ten days before I required it to return to Australia, I was naturally concerned about what would happen.
After reporting the item lost, I felt extremely reassured by the regular email notifications and proactive service. Once found, I spoke with a very helpful lady about delivery and pick-up options, and delighted to receive my passport on Christmas Eve.
I would be very grateful if you could thank those personally involved and congratulate all staff on delivering an exceptional service.
A Grateful Passenger