Our Bristol Manager, Jane Heinemans, recently attended an awards dinner hosted by Bristol Airport at Bristol Zoo. This event championed the ‘BRS Spirit’ and acknowledged the great work carried out by individuals and teams throughout the airport. Bagport are honoured that our hard working, dedicated manager was invited to attend this event and continue to strive for and promote excellence throughout the whole of our business and the services we provide to our customers.
Bagport’s Station Manager at Bristol Airport, Jane Heinemans with Bristol Airport’s CEO, David Lees and CFO, Jason Clark
Lost Property London Heathrow Airport contacted me on 6 January an hour before I even contacted them. They are an exceptional service! Within 24 hours they located and shipped my property back to me
Thanks very much again, I tweeted about your exceptional service!!!
Cheers
A Grateful Passenger
I would like to express my gratitude for the swift and successful return of my passport in December. I had misplaced the item in Terminal 5 during a stopover between New York and Newcastle. Five days prior to Christmas and ten days before I required it to return to Australia, I was naturally concerned about what would happen.
After reporting the item lost, I felt extremely reassured by the regular email notifications and proactive service. Once found, I spoke with a very helpful lady about delivery and pick-up options, and delighted to receive my passport on Christmas Eve.
I would be very grateful if you could thank those personally involved and congratulate all staff on delivering an exceptional service.
Yours faithfully,
A Grateful Passenger
