Terms and Conditions - Smarte Carte

SMARTE CARTE IRELAND Ltd:

STANDARD TERMS AND CONDITIONS Click this link

PRIVACY POLICY Click this link

COOKIES Click this link

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SMARTE CARTE UK Ltd:

STANDARD TERMS AND CONDITIONS

FOR SALE OF GOODS & SERVICES

These are the Terms and Conditions for any goods and/or Services supplied to the Customer by the Seller.

The Customer should read these Terms and Conditions carefully before the Customer buys any Goods or Services from the Seller.

These Terms shall apply to all contracts for the sale of Goods or Services by the Seller to the Customer to the exclusion of all other terms and conditions referred to, offered, or relied on by the Customer, including any standard or printed terms tendered by the Customer.

The Seller is an affiliated member of The International Air Transport Association (IATA). The Seller’s staff are trained by IATA and the Seller, its staff and its agents are obliged to comply with IATA rules and regulations for transport of goods, including the IATA Dangerous Goods Regulations. The Services provided by the Seller are provided subject to any rules and regulations which the Seller is required to comply with as a member of IATA. See www.iata.org for more details.

1 DEFINITIONS

In this document the following words shall have the following meanings:

1.1 ‘Customer’ means the person who buys Goods and/or Services from the Seller;

1.2 ‘Goods’ means any articles supplied to the Customer by the Seller;

1.3 ‘Events Outside The Seller’s Control’ means events outside the Seller’s control as described in clause 9;

1.4 ‘Intellectual Property Rights’ means all inventions, patents, utility models, designs (both registered or unregistered and including rights relating to semi-conductor topographies), database rights, copyright and trade marks (both registered and unregistered), together with all rights to the grant of and applications for the same and including all similar or analogous rights and all other rights in the nature of intellectual and industrial property throughout the world and all future rights of such nature;

1.5 ‘List Price’ means the price of the Goods and/or Services as stated on the Seller’s website or price list as amended from time to time;

1.6 ‘Order’ means the Customer’s order for Goods and/or Services from the Seller;

1.7 ‘Parties’ means the Customer and the Seller collectively, and ‘Party’ means either of them and their permitted assignees;

1.8 ‘Seller’ means Smarte Carte UK Ltd of 6 Ryder Court, Saxon Way East, Oakley Hay Ind Est., Corby, Northamptonshire, NN18 9NX;

1.9 ‘Services’ means the services listed in clause 2.4, or as otherwise provided from time to time by the Seller to the Customer;

1.10 ‘Terms’ means the terms and conditions set out in this document; and

1.11 ‘Website’ means www.smartecarte.co.uk

2 GENERAL

2.1 These Terms will become binding on the Customer and the Seller when the Seller confirms that it is able to provide the Customer with the Goods and/or Services. At this point only a contract will come into existence between the Customer and the Seller. If the Seller is unable to supply the Customer with the Goods or Services, the Seller will inform the Customer of this and no Order will be processed.

2.2 If any of these Terms conflict with any term of the Order, the Terms will take priority.

2.3 All personal information provided by the Customer is kept and used in accordance with the Seller’s Privacy Policy and GDPR regulations which can be viewed on the Website.

3 The Services include, but are not limited to:

(i) Bag Wrapping

(ii) Porter services

(iii) MailandFly

(iv) Lost property

(v) Luggage forwarding

(vi) Attended left luggage

(vii) MailmyProperty

3 PRICE AND PAYMENT

3.1 The price shall be that in the current List Price, or such other price as the Parties may agree in writing. The price is exclusive of VAT or any other applicable costs.

3.2 All prices quoted are in Pounds Sterling (GBP).

3.3 The Seller may at its absolute discretion require payment in advance of delivery in relation to any Goods or Services.

4 THE BUYER’S RIGHTS TO CANCEL AND APPLICABLE REFUND

4.1 Where the Customer has placed an Order through our Website, phone or by email, the Customer may cancel:

(i) an Order for Goods up to fourteen working days after the day after you received our confirmation of your Order; or

(ii) an Order for Services, at any time before the start of the Services, other than Services which are agreed to be performed at a specific time, including but not limited to, certain Porter Services.

4.2 If the Customer cancels an Order under clause 4.1(i) the Seller will refund any amounts already paid by the Customer for the Goods within 30 days of receipt of the Customer’s cancellation notice.

4.3 If the Customer cancels an Order under clause 4.1(i) and has already received the Goods, the Customer must return the Goods, at the Customer’s cost, to the Seller within 30 days of receipt of the Goods.

4.4 Once the Seller has begun to provide the Services to the Customer, the Customer may only cancel the contract for services (by giving the Seller written notice) if:

(i) the Seller breaches these Terms in any material way and the Seller does not correct or fix the situation within 30 days of the Customer asking the Seller to in writing; or

(ii) the Seller goes into liquidation or a receiver or an administrator is appointed over the Seller’s assets.

5 THE SELLER’S RIGHTS TO CANCEL AND APPLICABLE REFUND

5.1 The Seller may have to suspend or cancel an Order before the start date for the Services or due date for delivery of the Goods, due to an Event Outside the Seller’s Control or the unavailability of key personnel or key materials without which the Seller cannot provide the Services. The Seller will promptly contact the Customer if this happens.

5.2 If the Seller has to cancel an Order under clause 5.1 and the Customer has made any payment in advance for Goods and/or Services that have not been provided to the Customer, the Seller will refund these amounts to the Customer.

5.3 The Customer does not have to pay for any Services while they are suspended under this clause but this does not affect the Customer’s obligation to pay for any Services already provided.

5.4 The Seller may cancel the contract for Services with immediate effect by giving the Customer written notice if the Customer does not pay the Seller at the agreed time.

6 DELIVERY OR SUPPLY OF SERVICES

6.1 Unless otherwise agreed in writing, delivery of the Goods or supply of the Services shall take place at the address specified by the Customer on the date specified by the Seller. The Customer shall make all arrangements necessary to take delivery of the Goods or to allow for the supply of the Services.

6.2 The date of delivery or for supply of Goods and/or Services specified by the Seller is an estimate only and is subject to change. Whilst we aim to deliver at the agreed time, this cannot be guaranteed.

6.3 If the Seller is unable to deliver the Goods for reasons beyond its control, then the Seller shall be entitled to place the Goods in storage until such times as delivery may be affected and the Customer shall be liable for any expense associated with such storage.

6.4 The Seller may need certain information from the Customer that is necessary for the Seller to provide the Goods and/or Services. If the Customer does not, after being asked by the Seller, provide the Seller with this information, or the Customer provides the Seller with incomplete or incorrect information, the Seller may make an additional charge of a reasonable sum to cover any extra work that is required, or may suspend the Services by giving the Customer written notice. The Seller will not be liable for any delay or non-performance where the Customer has not provided information as requested.

6.5 The Seller cannot guarantee services exceeding the limitations of the

Seller preferred post/courier provider.

7 GOODS

7.1 Risk in the Goods shall pass to the Customer at the earlier of payment for the Goods by the Customer or delivery of the Goods to the Customer.

7.2 Title in the Goods shall not pass to the Customer until the Seller has been paid in full for the Goods.

7.3 Where the Goods have been supplied by the Seller and are found to be defective within 1 year from the date of delivery, the Seller shall repair, or in its sole discretion, replace defective Goods free of charge, subject to the following conditions:

(i) the Customer notifies the Seller in writing immediately upon the defect becoming apparent; and

(ii) the defect is due to the faulty design, materials or workmanship of the Seller (or a third party on its behalf).

7.4 Any Goods to be repaired or replaced shall be returned to the Seller at the Customer’s expense, if so requested by the Seller.

7.5 Where the Goods have been manufactured and supplied to the Seller by a third party, any warranty granted to the Seller in respect of the Goods shall be passed on to the Customer.

7.6 The Seller shall be entitled in its absolute discretion to refund the price of the defective Goods in the event that such price has already been paid.

7.7 The remedies contained in this clause are without prejudice to the other Terms herein, including, but without limitation, clause 8 below.

8 LIABILITY

8.1 Unless otherwise agreed by the Parties in writing, the Seller only supplies the Goods and/or Services for domestic and private use. The Customer agrees not to use the Goods and/or Services for any commercial, business or re-sale purpose, and the Customer has no liability to the Seller for any loss of profit, loss of business, business interruption, or loss of business opportunity.

8.2 The Seller does not exclude or limit in any way its liability for:

8.2.1 death or personal injury caused by its negligence or the negligence of its employees, agents or subcontractors;

8.2.3 fraud or fraudulent misrepresentation;

8.2.4 breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession) as amended from time to time;

8.2.5 breach of the terms implied by sections 13, 14 and 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples) as amended from time to time; and

8.2.6 defective products under the Consumer Protection Act 1987 as amended from time to time.

9 EVENTS OUTSIDE THE SELLER’S CONTROL

The Seller shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Seller shall be entitled to a reasonable extension of its obligations. If the delay persists for such time as the Seller considers unreasonable, it may, without liability on its part, terminate the contract with the Customer.

10 WAIVER

The failure by either Party to enforce at any time or for any period any one or more of the Terms herein shall not be a waiver of them or of the right at any time subsequently to enforce all Terms.

11 ENTIRE AGREEMENT

These Terms and the Privacy Policy constitute the entire agreement between the Parties with respect to the subject matter of these Terms. These Terms supersede and extinguish any prior drafts, agreements, undertakings, understandings, promises or conditions, whether oral or written, expressed or implied between the Parties relating to such subject matter.

12 GOVERNING LAW AND JURISDICTION

This Agreement shall be governed by and construed in accordance with the law of England and the Parties hereby submit to the exclusive jurisdiction of the English courts.

13 ADDITIONAL TERMS

Porter Services

Porter Services include meeting arriving or departing passengers, taking care of their luggage, and guiding them to the correct destination at the airport. If an alternative meeting point has not been agreed upon, arriving passengers are met in the baggage hall. Departing passengers are met at their arrival point at the airport, for example, at a chartered bus stop or taxi rank.

The Seller uses hand-held signs where the company’s name and the Customer’s reference number/name are clearly visible. Porter Service personnel wear uniforms which clearly show that they are employed at the airport with the Seller’s logo printed on the uniform, to ensure that the Customer and the Seller’s representative recognise each other at the meeting place. All bookings must be in writing and can be made:

a) On the Website.

A booking should be made at least 24 hours in advance. The Seller may, in its absolute discretion, accept a booking by phone at short notice. Standard Porter Service does not include transportation through transit areas or standing in line together with the Customer at the check-in desk.

With large groups to be taken to the Departure Hall, the Seller provides normal baggage trolleys on which the Seller loads the Customer’s luggage. As passengers must check in their luggage themselves, it is more convenient for the Customer to receive the baggage trolley containing their luggage just outside the Departure Hall.

Any bookings cancelled less than 24 hours before the service was due to commence will incur a £6 cancellation fee. Payment is made in advance on the Website. Customers who have a contract for ongoing Services with the Seller are invoiced.

The Seller is responsible only for damages or loss due to negligence on the part of the company up to a maximum limit of £50 per item of luggage. The Seller is not responsible where damage or loss has been caused to the Customer by a third party.

MailandFly* and MailandFly Remote*

MailandFly is a service which sends items deposited at airport Security Control to an address chosen by the Customer.

The Seller reserves the right to x-ray and open letters and parcels to check their content, to inform the appropriate authorities of the Customer’s usage of this service and to refuse to forward or to destroy certain items (e.g. spoiled foodstuffs and items listed under the Dangerous Goods Act).

The Seller stores the Customer’s item(s) in its warehouse. Where the Seller has notified a Customer that it is unable to forward an item, the Customer has up to 42 days (or up to 57 days for MailandFly Remote at London City Airport) to claim their item after it has been deposited with the Seller. If an item is not claimed within 42 days (or within 57 days for MailandFly remote at London City Airport) it will become the property of the Seller.

Potential claims must be raised with the Seller within 30 days from the date of payment. The Seller’s liability to the Customer for damaged, spoiled or lost item(s) belonging to the Customer, caused by the Seller or in transit, is limited to £50 per act.

The ‘Service Fee’ is amount charged by the Seller to the Customer for the storage of the item that has been deposited with the Seller. This fee is always shown in Pound Sterling (GBP).

The ‘Shipping Costs’ shown on www.mailandfly.com provide examples of current rates at that time for various key destinations including Domestic (England and Wales), Europe, USA and World Wide. Prices may vary depending on destination and weight.

These charges cover administration, packaging and secure shipping fees. VAT is always shown in final cost and the customer always has the right to leave the webpage before completing the process. Likewise the customer may return to the site to complete the process as long as it is within the claim time as stated in para. 2 above. Additional ‘fuel’ and dangerous goods’ surcharges are not included in the ‘Shipping Costs’ examples and may be applicable. Fuel Surcharges vary according to courier and destination and Dangerous Goods surcharges also vary depending on destination.

Attended left luggage

Payment of the left luggage fee gives the Customer the right to a storage period of up to three months. The fee may be paid at the time of handing in or at the time of collection. The Customer should deposit and collect their property at the left luggage desk. The customer receives a receipt or unique reference number when depositing an item, stating the number of items deposited. This receipt or unique reference number must be retained and presented at the time of collection.

In the case of lost or damaged receipts or loss of the unique reference number, the Customer may collect their luggage upon proof of identification and accurate description of the items including their content and the number of items.

It is strictly prohibited to hand in items that have offensive odours, leaks, or that contain explosives or corrosive materials etc. The Seller reserves the right to refuse or discard such items at time of discovery.

Items which are not collected within three months will become the property of the Seller and processed according to their policy for managing items not collected.

The Seller’s liability for left items is limited to £50 per act, not per item.

Lost property and Lost Property Remote

The Seller keeps Lost Property for a maximum of three months from the date the item was registered as lost. Items of Lost Property not collected within three months will become the property of the Seller and processed accordingly.

An administration fee of up to £25 (as amended from time to time) is charged when the Customer collects the recovered item. This fee covers the costs of storage, registration, resources, processing and other administrative costs.

Where the Customer has contacted the Seller and agreed to collect a recovered item directly from the Lost Property Desk, the item(s) will be kept for up to one month from the date the Customer was informed of the item’s whereabouts.

For an additional fee, recovered items can be sent by the Seller’s nominated courier service to the Customer’s chosen address.

The Seller is responsible only for recovered items and not for lost items. The Seller’s liability for registered items is limited to £50 per act, not per item.

Items larger than a standard cabin bag will, if left unclaimed incur an additional £8 storage charge for every day unclaimed from day 15 onwards.

To claim an item at a service desk the Seller requires to provide a valid photo ID for example a drivers licence or passport. A copy will be retained to comply with regulations and the service is operated according to the local byelaws.

Note: Collection in person is not available from airports operating Remote Lost Property service as items are removed and held at a central secure location. Therefore, the administration fee and additional fee to forward to a Customer’s chosen address is payable.

Luggage forwarding

The Seller offers a service whereby the Seller forwards the Customer’s luggage to an address chosen by the Customer.

The maximum weight for this service is 30kg per item.

The Seller reserves the right to X-ray and open letters and parcels to check their content, to inform the appropriate authorities of the Customer’s usage of this service and to refuse to forward or to destroy certain items (e.g. spoiled foodstuffs and items listed under the Dangerous Goods Act).

The fee is paid when luggage is deposited at the service desk or, alternatively, the Customer can pay and claim their luggage later via Mailmyproperty.com. If luggage is not claimed and paid for within the five day period, an extra charge of £10 per item, per day (as amended from time to time) for storage will be incurred. Luggage will be stored for up to 42 days. Any luggage which remains unclaimed after 42 days becomes the property of the Seller.

Mailmyproperty*

The Seller offers a service whereby the Seller sends Customer items to an address chosen by the Customer. The maximum weight for this service is 30kg per item.

The Seller reserves the right to x-ray and open letters and parcels to check their content, to inform the appropriate authorities of the usage of this service and to refuse to forward or destroy certain items (e.g. spoiled foodstuffs and items listed under the Dangerous Goods Act).

*Customers have a choice of 3 options when using the MailandFly & MailmyProperty services:-

1 Customers can arrange collection of the item(s) personally from the Seller’s airport desk (with exception of Heathrow MailandFly and London City Airport Remote MailandFly and other Remote Lost Property locations where the Seller does not have a desk or offices).

2 The item(s) can be sent by the Seller to the Customer via a third party courier nominated by the Seller.

3 The Customer can arrange for their own courier** to collect, pack and deliver the item(s).

** For option 3 above, the Seller is not responsible for the item(s) once they are collected by a third party and where damage or loss has been caused by a third party, including where belongings are lost or damaged in transit. Any claim(s) must be taken up with the third party directly.

The ‘Shipping Costs’ shown on www.mailmyproperty.com provide examples of current rates at that time for various key destinations including Domestic (England and Wales), Europe, USA and World Wide. Prices may vary depending on destination and weight.

These charges cover administration, packaging and secure shipping fees. VAT is always shown in final cost and the customer always has the right to leave the webpage before completing the process. Likewise the customer may return to the site to complete the process as long as it is within the claim relating to the service used (i.e. 90 days for Lost Proeprty). Additional ‘fuel’ and dangerous goods’ surcharges are not included in the ‘Shipping Costs’ examples and may be applicable. Fuel Surcharges vary according to courier and destination and Dangerous Goods surcharges also vary depending on destination.

14 PREMIUM PROTECTION

14.1 Overview

The Customer will have the option of entering into a contract to take out Premium Protection through the Seller, to insure the item(s) while in transit. The Seller will charge the Customer a separate fee for providing this service.

The information provided by the Customer in connection with quotations obtained and receipt(s) provided forms the basis on which the Premium Protection cover and fees are agreed. The Customer must ensure to comply with the legal duty of disclosure of all material facts relating to the risk as well as the accuracy and completeness of the information provided. All material facts must be disclosed – failure to do so could invalidate the Premium Protection.

14.2 Fee

The starting fee for the Premium Protection is £14. This insures contents up to £700. For contents with a value exceeding £700 a fee equivalent to 2% of the declared value of the item as provided by the Customer.

14.3 Coverage

The Customer will be asked to declare a current, credible value of the contents to the Seller. The value of the contents insured under the Premium Protection shall be the amount declared by the Customer as the contents value, but not exceeding the maximum coverable amount as set in these terms and conditions. The maximum coverable amount is limited to £2,000.00 per total shipment. Sentimental values cannot be taken into account.

If the nature of the contents are such that the Customs refuse to release the item, the Seller deems this as out of its control and therefore the Premium Protection does not cover if such a scenario arises during shipment. The customer should then take up the concern directly with Customs.

14.4 Period of Coverage

The Premium Protection commences from the time the goods leave the Warehouse and/or location for the commencement of the transit and continues during the ordinary course of transit, until the item(s) are discharged at the final destination as provided by the Customer at the time of accepting the Terms and Conditions for the Premium Protection.

14.5 Withdrawal

No refunds can be claimed or cancellations requested after the Premium Protection fee has been paid, with exception whereby the shipment is cancelled and the Seller has not yet incurred any costs related to shipping, In this case, the Seller may agree to refund the fee at its own discretion. This rule helps the Seller to prevent fraudulent orders, i.e.: cancelling products after the shipment has been delivered safely. In special circumstances, exceptions may be considered.

The Customer will not receive a refund of the fee if a claim has been made by the Customer during the period of Premium Protection.

14.6 Compensation procedure

Where the Customer is eligible to claim compensation during the period of insurance, the Customer must put forward their claim in writing against the Seller within the designated timeframe of 10 working days as previously mentioned. In the claim the Customer must provide evidence of ownership as well as credible evidence that the content value matches the value declared upon commencing the Premium Protection.

The Customer cannot raise a claim against the Seller if delivery is refused or impossible, or if the Customer has provided an incorrect address.

PRIVACY POLICY

ABOUT SMARTE CARTE

Smarte Carte UK Ltd
6 Ryder Court, Saxon Way East
Oakley Hay Ind Est., Corby
Northamptonshire, NN18 9NX
Registered in England and Wales, Company Number 05744019

DATA CONTROLLER

For the purpose of EU regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, Smarte Carte UK Ltd is considered the data controller.

ABOUT THIS PRIVACY POLICY

Smarte Carte (“we”, “us”, or “our”) is committed to protecting and respecting your personal information and privacy. This policy (together with our cookies policy, website terms of use and any other documents referred to on our website) sets out the basis on which any information we collect from you, or that you provide to us, will be processed by us.
By visiting www.smartecarte.co.uk you are accepting and consenting to the practices described in this policy.
Please read the following carefully to understand how we collect and use your information. If you have any questions about this policy or our use of your information you can contact us at the address above.
Changes we may make to this policy will be posted on this page.

INFORMATION WE MAY COLLECT FROM YOU

- We may collect and process the following information about you:
  1. Information you give us: You may give us information about you by filling in forms on our website www.smartecarte.co.uk, by corresponding with us by phone, e-mail, social media or otherwise. This includes information you provide when you use our website, participate in social media functions on our website, enter a promotion or survey and when you report a problem with our website. The information you give us may include your name, address, country of residence, e-mail address, phone number, descriptive appearance and travel details. Please note credit card information is not stored by Smarte Carte at all but with our ecommerce provider.
  2. Information we collect about you: Each time you visit our website we may automatically collect the following information:
    1. Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
    2. Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from page.
  3. Information we receive from other sources: We may receive information about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that information that it may be shared internally and combined with information collected on this website. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

COOKIES

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a smooth user experience when you use our website and also allows us to improve our website. For detailed information on the cookies we use and what we use them for see our cookie policy.

USES MADE OF YOUR INFORMATION

- - - ◦ We use information held about you in the following ways:
      1. Information you give to us. We will use this information:
        
        To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information and services that you request from us;
        
        To provide you, or permit selected third parties to provide you, with information about products or services you have purchased or enquired about.
      2. Information we collect about you. We will use this information:
        
        To administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
        
        To improve our website to ensure that content is presented in the most effective manner for you and for your computer;
        
        To allow you to participate in interactive features of our service, when you choose to do so;
        
        As part of our efforts to keep our website safe and secure;
      3. Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

DISCLOSURE OF YOUR INFORMATION

◦ We may share your information with selected third parties including:

- - - - Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;
        
        Analytics and search engine providers that assist us in the improvement and optimisation of our website. We may disclose your personal information to third parties:
        
        If Smarte Carte in part or substantial assets are acquired by a third party, in which case information held by it about its customers will be one of the transferred assets;
        
        We may also disclose data and information about you to our selected partners from law enforcement. This will be primarily to prevent and detect crime. Identify offenders and to allow offenders to be prosecuted;
        
        If we are under a duty to disclose or share your information in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions and other agreements; or to protect the rights, property, or safety of Smarte Carte, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

WHERE WE STORE YOUR INFORMATION

◦ The information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or for one of our shipping suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your information for a shipping order, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this policy. All information you provide to us is stored on secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) login credentials which enables you to access certain parts of our website, you are responsible for keeping those confidential. You should not share this with anyone.

DISCLAIMER

◦ Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your information, we cannot guarantee the security of your information transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

YOUR RIGHTS

- - - - ◦ You have the right to
        
        Request access to and rectification or erasure of personal data or restriction of processing concerning the information.
        
        Obtain from the us confirmation as to whether or not your personal data is being processed.
        
        You can also withdraw your consent to the processing of your information at any time. Smarte Carte may not be able to comply with such requests if retention is required by law.
        
        Lodge a complaint with a supervisory authority.

Any access request may be subject to a fee of £10.00 to meet our costs in providing you with details of the information we hold about you.

◦ Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any information to these websites.

FOR HOW LONG WILL SMARTE CARTE RETAIN MY PERSONAL INFORMATION

- - - - ◦ Information will be retained for
        
        A period necessary to fulfil our obligations relating to the Services.
        
        A period necessary to fulfil the purposes outlined in this Privacy Policy.
        
        A longer period than mentioned above if retention is required or permitted by law.

COOKIES

A cookie is a small piece of information sent by a web server to a web browser, which enables the Site to collect information about your browsing patterns. This then allows us to tailor the Site to your interests. They are widely used in order to make websites work as well as to provide business and marketing information to the owners of the site. www.allaboutcookies.org is a good site to visit if you want to find out more about the use of cookies.

HOW DO WE USE COOKIES?

We use cookies on the Site for the following purposes:

Technical reasons, for example to balance website traffic to ensure that you receive a consistent and reliable service.
To enhance the ease of use of the Site users, for example remembering your preferences or login details.
Gathering statistics on how users access and use the Site.
Marketing, for example, to allow advertisers to display appropriate advertising and track its effectiveness. You can opt-out of receiving any marketing communications by contacting us using the contact details in the Contact Us section of our Site.

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Services	Details	Cost
Lost Property	Repatriation administration fee (+ packaging and shipping costs if applicable) Note: For large items (e.g. bikes, TVs, surfing boards, suitcases) an additional storage fee will incur. From the 15th day £8.00 per day)	£0.00- £25.00
MailandFly	Administration fee (+ packaging and shipping costs)	£8.00
Porter services	Min fee (up to 4 pcs) Thereafter each extra piece	£20.00 £5.00
Trolley rental fee	Bristol Int’l Airport	£2/€2
Baggage Wrapping	Regular sized bags or suitcases Bulky items may have higher charges according to how much wrapping material is involved.	From £10.00
Bicycle wrapping	Protection for your bicycle	£30.00