Smarte Carte UK Ltd (formerly, Bagport) officially opened its new Baggage Services Desk at Bristol Airport on Thursday 6th June 2023. Smarte Carte have operated at BRS since 2008, where we have supported passengers with their baggage needs before check-in and after baggage reclaim with Luggage Trolley, Mail & Fly, Porter and Bag Wrapping Services.
We are now excited to add Lost Property, Luggage Storage, Bag Weigh, and luggage accessories for retail to our repertoire of services for BRS and its valued passengers.
Smarte Carte UK is part of the Smarte Carte Inc. the global leader in baggage trolley and airport service management with operations in over 110 airports across North America, Canada, Alaska, Australia, New Zealand, Singapore, Sweden and Norway.
We pride ourselves on providing outstanding levels of service, ensuring all passengers have a great experience. We consider every airport and airline we work with to be a partnership and likewise always aim to work in harmony with other business partners within the airport. Therefore, please feel free to stop by, introduce yourself and say hello to our friendly team at our new ‘Baggage Services’ desk located in the main terminal between check-in and arrivals.
Lost Property London Heathrow Airport contacted me on 6 January an hour before I even contacted them. They are an exceptional service! Within 24 hours they located and shipped my property back to me
Thanks very much again, I tweeted about your exceptional service!!!
A Grateful Passenger
I would like to express my gratitude for the swift and successful return of my passport in December. I had misplaced the item in Terminal 5 during a stopover between New York and Newcastle. Five days prior to Christmas and ten days before I required it to return to Australia, I was naturally concerned about what would happen.
After reporting the item lost, I felt extremely reassured by the regular email notifications and proactive service. Once found, I spoke with a very helpful lady about delivery and pick-up options, and delighted to receive my passport on Christmas Eve.
I would be very grateful if you could thank those personally involved and congratulate all staff on delivering an exceptional service.
A Grateful Passenger