Deliveries to Germany via Express Next Day Service

how it works

Due to issues outside of our control, we are unfortunately unable to ship any items to Germany via our ‘Express Next Day Service’ from Monday 25th January 2021.

This is due to ongoing issues our courier provider is encountering with Customs in Germany.  We will continue to monitor the situation and provide updates as they are received.


Customers are advised to either arrange collection of items from the our offices at the Airport, contact us directly for an alternative shipping proposal or arrange for their own courier to collect from our offices at the Airport.  Contact details for both airports are below:


London Heathrow Airport

Terminal 3

Heathrow Express Building



+44(0)844 824 3115 (UK)

(Calls to this number are charged at 7ppm plus your phone provider’s access charge.)

+44(0)203 761 1800 (Itn‘l)


Bristol International Airport

New Terminal


BS48 3DY

+44(0)844 824 3103

(Calls to this number are charged at 7ppm plus your phone provider’s access charge.)

What others say about us

Lost Property London Heathrow Airport contacted me on 6 January an hour before I even contacted them. They are an exceptional service! Within 24 hours they located and shipped my property back to me
Thanks very much again, I tweeted about your exceptional service!!!

A Grateful Passenger

I would like to express my gratitude for the swift and successful return of my passport in December. I had misplaced the item in Terminal 5 during a stopover between New York and Newcastle. Five days prior to Christmas and ten days before I required it to return to Australia, I was naturally concerned about what would happen.
After reporting the item lost, I felt extremely reassured by the regular email notifications and proactive service. Once found, I spoke with a very helpful lady about delivery and pick-up options, and delighted to receive my passport on Christmas Eve.
I would be very grateful if you could thank those personally involved and congratulate all staff on delivering an exceptional service.
Yours faithfully,

A Grateful Passenger

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