STANDARD TERMS AND CONDITIONS
FOR SALE OF GOODS & SERVICES
These are the
Terms and Conditions for any goods and/or Services supplied to the Customer by
the Seller.
The Customer should read these Terms and Conditions carefully before the
Customer buys any Goods or Services from the Seller.
These Terms shall apply to all contracts for the sale of Goods or Services by
the Seller to the Customer to the exclusion of all other terms and conditions
referred to, offered, or relied on by the Customer, including any standard or
printed terms tendered by the Customer.
The Seller is an affiliated member of The International Air Transport
Association (IATA). The Seller’s staff are trained by IATA and the Seller, its
staff and its agents are obliged to comply with IATA rules and regulations for
transport of goods, including the IATA Dangerous Goods Regulations. The
Services provided by the Seller are provided subject to any rules and
regulations which the Seller is required to comply with as a member of IATA.
See www.iata.org for more details.
1. DEFINITIONS
In this document the following words shall have the following meanings:
1.1 ‘Customer’ means the person who buys Goods and/or Services from the Seller;
1.2 ‘Goods’ means any articles supplied to the Customer by the Seller;
1.3 ‘Events Outside The Seller’s Control’ means events outside the Seller’s
control as described in clause 9;
1.4 ‘Intellectual Property Rights’ means all inventions, patents, utility
models, designs (both registered or unregistered and including rights relating
to semi-conductor topographies), database rights, copyright and trade marks
(both registered and unregistered), together with all rights to the grant of
and applications for the same and including all similar or analogous rights and
all other rights in the nature of intellectual and industrial property
throughout the world and all future rights of such nature;
1.5 ‘List Price’ means the price of the Goods and/or Services as stated on the
Seller’s website or price list as amended from time to time;
1.6 ‘Order’ means the Customer’s order for Goods and/or Services from the
Seller;
1.7 ‘Parties’ means the Customer and the Seller collectively, and ‘Party’ means
either of them and their permitted assignees;
1.8 ‘Seller’ means Bagport UK Limited of 50, Stratford Road, Shipston-on-Stour,
Warwickshire, CV36 4BA;
1.9 ‘Services’ means the services listed in clause 2.4, or as otherwise
provided from time to time by the Seller to the Customer;
1.10 ‘Terms’ means the terms and conditions set out in this document; and
1.11 ‘Website’ means
www.bagport.co.uk.
2. GENERAL
2.1 These Terms will become binding on the Customer and the Seller when the
Seller confirms that it is able to provide the Customer with the Goods and/or
Services. At this point only a contract will come into existence between the
Customer and the Seller. If the Seller is unable to supply the Customer with
the Goods or Services, the Seller will inform the Customer of this and no Order
will be processed.
2.2 If any of these Terms conflict with any term of the Order, the Terms will
take priority.
2.3 All personal information provided by the Customer is kept and used in
accordance with the Seller’s Privacy Policy which can be viewed on the Website.
3 The Services include, but are not limited to:
(i) Bag Wrapping
(ii) Porter services
(iii) MailandFly
(iv) Lost property
(v) Luggage forwarding
(vi) Attended left luggage
(vii) Mailmyproperty
3. PRICE AND
PAYMENT
3.1 The price shall be that in the current List Price, or such other price as
the Parties may agree in writing. The price is exclusive of VAT or any other
applicable costs.
3.2 All prices quoted are in Pounds Sterling (GBP).
3.3 The Seller may at its absolute discretion require payment in advance of
delivery in relation to any Goods or Services.
4. THE BUYER’S
RIGHTS TO CANCEL AND APPLICABLE REFUND
4.1 Where the Customer has placed an Order through our Website, phone or by
email, the Customer may cancel:
(i) an Order for Goods up to fourteen working days after the day after you
received our confirmation of your Order; or
(ii) an Order for Services, at any time before the start of the Services, other
than Services which are agreed to be performed at a specific time, including
but not limited to, certain Porter Services.
4.2 If the Customer cancels an Order under clause 4.1(i) the Seller will refund
any amounts already paid by the Customer for the Goods within 30 days of
receipt of the Customer’s cancellation notice.
4.3 If the Customer cancels an Order under clause 4.1(i) and has already
received the Goods, the Customer must return the Goods, at the Customer’s cost,
to the Seller within 30 days of receipt of the Goods.
4.4 Once the Seller has begun to provide the Services to the Customer, the
Customer may only cancel the contract for Services (by giving the Seller
written notice) if:
(i) the Seller breaches these Terms in any material way and the Seller does not
correct or fix the situation within 30 days of the Customer asking the Seller
to in writing; or
(ii) the Seller goes into liquidation or a receiver or an administrator is
appointed over the Seller’s assets.
5. THE
SELLER’S RIGHTS TO CANCEL AND APPLICABLE REFUND
5.1 The Seller may have to suspend or cancel an Order before the start date for
the Services or due date for delivery of the Goods, due to an Event Outside the
Seller’s Control or the unavailability of key personnel or key materials
without which the Seller cannot provide the Services. The Seller will promptly
contact the Customer if this happens.
5.2 If the Seller has to cancel an Order under clause 5.1 and the Customer has
made any payment in advance for Goods and/or Services that have not been
provided to the Customer, the Seller will refund these amounts to the Customer.
5.3 The Customer does not have to pay for any Services while they are suspended
under this clause but this does not affect the Customer’s obligation to pay for
any Services already provided.
5.4 The Seller may cancel the contract for Services with immediate effect by
giving the Customer written notice if the Customer does not pay the Seller at
the agreed time.
6. DELIVERY OR
SUPPLY OF SERVICES
6.1 Unless otherwise agreed in writing, delivery of the Goods or supply of the
Services shall take place at the address specified by the Customer on the date
specified by the Seller. The Customer shall make all arrangements necessary to
take delivery of the Goods or to allow for the supply of the Services.
6.2 The date of delivery or for supply of Goods and/or Services specified by
the Seller is an estimate only and is subject to change. Whilst we aim to
deliver at the agreed time, this cannot be guaranteed.
6.3 If the Seller is unable to deliver the Goods for reasons beyond its
control, then the Seller shall be entitled to place the Goods in storage until
such times as delivery may be affected and the Customer shall be liable for any
expense associated with such storage.
6.4 The Seller may need certain information from the Customer that is necessary
for the Seller to provide the Goods and/or Services. If the Customer does not,
after being asked by the Seller, provide the Seller with this information, or
the Customer provides the Seller with incomplete or incorrect information, the
Seller may make an additional charge of a reasonable sum to cover any extra
work that is required, or may suspend the Services by giving the Customer
written notice. The Seller will not be liable for any delay or non-performance
where the Customer has not provided information as requested.
6.5 The Seller cannot guarantee services exceeding the limitations of the
Seller preferred post/courier provider.
7. GOODS
7.1 Risk in the Goods shall pass to the Customer at the earlier of payment for
the Goods by the Customer or delivery of the Goods to the Customer.
7.2 Title in the Goods shall not pass to the Customer until the Seller has been
paid in full for the Goods.
7.3 Where the Goods have been supplied by the Seller and are found to be
defective within 1 year from the date of delivery, the Seller shall repair, or
in its sole discretion, replace defective Goods free of charge, subject to the
following conditions:
(i) the Customer notifies the Seller in writing immediately upon the defect
becoming apparent; and
(ii) the defect is due to the faulty design, materials or workmanship of the
Seller (or a third party on its behalf).
7.4 Any Goods to be repaired or replaced shall be returned to the Seller at the
Customer’s expense, if so requested by the Seller.
7.5 Where the Goods have been manufactured and supplied to the Seller by a
third party, any warranty granted to the Seller in respect of the Goods shall
be passed on to the Customer.
7.6 The Seller shall be entitled in its absolute discretion to refund the price
of the defective Goods in the event that such price has already been paid.
7.7 The remedies contained in this clause are without prejudice to the other
Terms herein, including, but without limitation, clause 8 below.
8. LIABILITY
8.1 Unless otherwise agreed by the Parties in writing, the Seller only supplies
the Goods and/or Services for domestic and private use. The Customer agrees not
to use the Goods and/or Services for any commercial, business or re-sale
purpose, and the Customer has no liability to the Seller for any loss of
profit, loss of business, business interruption, or loss of business
opportunity.
8.2 The Seller does not exclude or limit in any way its liability for:
8.2.1 death or personal injury caused by its negligence or the negligence of
its employees, agents or subcontractors;
8.2.3 fraud or fraudulent misrepresentation;
8.2.4 breach of the terms implied by section 12 of the Sale of Goods Act 1979
(title and quiet possession) as amended from time to time;
8.2.5 breach of the terms implied by sections 13, 14 and 15 of the Sale of
Goods Act 1979 (description, satisfactory quality, fitness for purpose and
samples) as amended from time to time; and
8.2.6 defective products under the Consumer Protection Act 1987 as amended from
time to time.
9. EVENTS
OUTSIDE THE SELLER’S CONTROL
The Seller shall not be liable for any delay or failure to perform any of its
obligations if the delay or failure results from events or circumstances
outside its reasonable control, including but not limited to acts of God,
strikes, lock outs, accidents, war, fire, breakdown of plant or machinery or
shortage or unavailability of raw materials from a natural source of supply,
and the Seller shall be entitled to a reasonable extension of its obligations.
If the delay persists for such time as the Seller considers unreasonable, it
may, without liability on its part, terminate the contract with the Customer.
10. WAIVER
The failure by either Party to enforce at any time or for any period any one or
more of the Terms herein shall not be a waiver of them or of the right at any
time subsequently to enforce all Terms.
11. ENTIRE
AGREEMENT
These Terms and the Privacy Policy constitute the entire agreement between the
Parties with respect to the subject matter of these Terms. These Terms
supersede and extinguish any prior drafts, agreements, undertakings,
understandings, promises or conditions, whether oral or written, expressed or
implied between the Parties relating to such subject matter.
12. GOVERNING
LAW AND JURISDICTION
This Agreement shall be governed by and construed in accordance with the law of
England and the Parties hereby submit to the exclusive jurisdiction of the
English courts.
13. ADDITIONAL
TERMS
Porter Services
Porter Services include meeting arriving or departing passengers, taking care
of their lug¬gage, and guiding them to the correct destination at the airport.
If an alternative meeting point has not been agreed upon, arriving passengers
are met in the baggage hall. Departing passengers are met at their arrival
point at the airport, for example, at a chartered bus stop or taxi rank.
The Seller uses hand-held signs where the company’s name and the Customer’s
reference number/name are clearly visible. Porter Service personnel wear
uniforms which clearly show that they are employed at the airport with the
Seller’s logo printed on the uniform, to ensure that the Customer and the
Seller’s representative recognise each other at the meeting place. All bookings
must be in writing and can be made:
a) On the Website.
A booking should be made at least 24 hours in advance. The Seller may, in its
absolute discretion, accept a booking by phone at short notice. Standard Porter
Service does not include transportation through transit areas or standing in
line together with the Customer at the check-in desk.
With large groups to be taken to the Departure Hall, the Seller provides normal
baggage trolleys on which the Seller loads the Customer’s luggage. As
passengers must check in their luggage themselves, it is more convenient for
the Customer to receive the baggage trolley containing their luggage just
outside the Departure Hall.
Any bookings cancelled less than 24 hours before the service was due to
commence will incur a £6 cancellation fee. Payment is made in advance on
the Website. Customers who have a contract for ongoing Services with the Seller
are invoiced.
The Seller is responsible only for damages or loss due to negligence on the
part of the company up to a maximum limit of £50 per item of luggage. The
Seller is not responsible where damage or loss has been caused to the Customer
by a third party.
MailandFly*
and MailandFly Remote*
MailandFly is a service which sends items deposited at airport Security Control
to an address chosen by the Customer.
The Seller reserves the right to x-ray and open letters and parcels to check
their content, to inform the appropriate authorities of the Customer’s usage of
this service and to refuse to forward or to destroy certain items (e.g. spoiled
foodstuffs and items listed under the Dangerous Goods Act).
The Seller stores the Customer’s item(s) in its warehouse. Where the Seller has
notified a Customer that it is unable to forward an item, the Customer has up
to 42 days (or up to 57 days for MailandFly Remote at London City Airport) to
claim their item after it has been deposited with the Seller. If an item is not
claimed within 42 days (or within 57 days for MailandFly remote at London City
Airport) it will become the property of the Seller.
Potential claims must be raised with the Seller within 30 days from the date of
payment. The Seller’s liability to the Customer for damaged, spoiled or lost
item(s) belonging to the Customer, caused by the Seller or in transit, is
limited to £50 per act.
Attended left
luggage
Payment of the left luggage fee gives the Customer the right to a storage
period of up to three months. The fee may be paid at the time of handing in or
at the time of collection. The Customer should deposit and collect their
property at the left luggage desk. The customer receives a receipt or unique
reference number when depositing an item, stating the number of items
deposited. This receipt or unique reference number must be retained and
presented at the time of collection.
In the case of lost or damaged receipts or loss of the unique reference number,
the Customer may collect their luggage upon proof of identification and
accurate description of the items including their content and the number of
items.
It is strictly prohibited to hand in items that have offensive odours, leaks,
or that contain explosives or corrosive materials etc. The Seller reserves the
right to refuse or discard such items at time of discovery.
Items which are not collected within three months will become the property of
the Seller and processed according to their policy for managing items not
collected.
The Seller’s liability for left items is limited to £50 per act, not per item.
Lost property
and Lost Property Remote
The Seller keeps Lost Property for a maximum of three months from the date the
item was registered as lost. Items of Lost Property not collected within three
months will become the property of the Seller and processed accordingly.
An administration fee of up to £20 (as amended from time to time) is
charged when the Customer collects the recovered item. This fee covers the
costs of storage, registration, resources, processing and other administrative
costs.
Where the Customer has contacted the Seller and agreed to collect a recovered
item directly from the Lost Property Desk, the item(s) will be kept for up to
one month from the date the Customer was informed of the item’s whereabouts.
For an additional fee, recovered items can be sent by the Seller’s nominated
courier service to the Customer’s chosen address.
The Seller is responsible only for recovered items and not for lost items. The
Seller’s liability for registered items is limited to £50 per act, not
per item.
Items larger than a standard cabin bag will, if left unclaimed incur an
additional £8 storage charge for every day unclaimed from day 15 onwards.
To claim an item at a service desk the Seller requires to provide a valid photo
ID for example a drivers licence or passport. A copy will be retained to comply
with regulations and the service is operated according to the local byelaws.
Note: Collection in person is not available from airports operating Remote Lost
Property service as items are removed and held at a central secure location.
Therefore, the administration fee and additional fee to forward to a Customer’s
chosen address is payable.
Luggage
forwarding
The Seller offers a service whereby the Seller forwards the Customer’s luggage
to an address chosen by the Customer.
The maximum weight for this service is 30kg per item.
The Seller reserves the right to X-ray and open letters and parcels to check
their content, to inform the appropriate authorities of the Customer’s usage of
this service and to refuse to forward or to destroy certain items (e.g. spoiled
foodstuffs and items listed under the Dangerous Goods Act).
The fee is paid when luggage is deposited at the service desk or,
alternatively, the Customer can pay and claim their luggage later via Mailmyproperty.com.
If luggage is not claimed and paid for within the five day period, an extra
charge of £10 per item, per day (as amended from time to time) for
storage will be incurred. Luggage will be stored for up to 42 days. Any luggage
which remains unclaimed after 42 days becomes the property of the Seller.
Potential claims must be raised with the Seller within 30 days from the date of
payment. The Seller’s liability to the Customer for damaged, spoiled or lost
item(s) belonging to the Customer, caused by the Seller or in transit, is
limited to £50 per act.
Mailmyproperty*
The Seller offers a service whereby the Seller sends Customer items to an
address chosen by the Customer. The maximum weight for this service is 30kg per
item.
The Seller reserves the right to x-ray and open letters and parcels to check
their content, to inform the appropriate authorities of the usage of this
service and to refuse to forward or destroy certain items (e.g. spoiled
foodstuffs and items listed under the Dangerous Goods Act).
Potential claims must be raised with the Seller within 30 days from the date of
payment. The Seller’s liability to the Customer for damaged, spoiled or lost
item(s) belonging to the Customer, caused by the Seller or in transit, is
limited to £50 per act.
*Customers have a choice of 3 options when using the MailandFly & Mailmy property services:-
1. Customers
can arrange collection of the item(s) personally from the Seller’s airport desk
(with exception of Heathrow MailandFly and London City Airport Remote MailandFly
and other Remote Lost Property locations where the Seller does not have a desk
or offices).
2. The item(s) can be sent by the Seller to the Customer via a third party
courier nominated by the Seller.
3. The Customer can arrange for their own courier** to collect, pack and
deliver the item(s).
** For option 3 above, the Seller is not responsible for the item(s) once they are collected by a third party and where damage or loss has been caused by a third party, including where belongings are lost or damaged in transit. Any claim(s) must be taken up with the third party directly.
14 WEBSITE
PRIVACY POLICY
Here at bagport we are committed to protecting your privacy when you are using
our website www.bagport.co.uk (“Site”) and/or purchasing goods or services from
our Site (“Goods or Services”).
This Privacy Policy explains the following:
• what information we may collect about you;
• how we use the information we collect about you;
• whether we will share your details with anyone else;
• how you can instruct us if you prefer to limit the use of that information;
and
• the procedures that we have in place to safeguard your privacy.
If you do not agree with this Privacy Policy, you must not use this Site or
submit any information to us.
14.1
Information about us
bagport UK Limited (“we”, “our”, “us”) is the data controller which means we
are responsible for protecting your personal information. We are registered in
England and Wales under company number 05744019. Our registered office is at
50, Stratford Road, Shipston-on-Stour, Warwickshire, CV36 4BA.
We will only use information about you in accordance with this Privacy Policy
(as amended from time to time) or as otherwise permitted by law. By using our
Site, or by submitting information to us, you signify your consent to the
collection, use and sharing of your personal information.
If you have any requests or questions about how we use your personal
information please contact us using the Contact Us section of our Website.
14.2 What information do we collect?
We may collect and process the following data about you:
● Information that you provide by filling in forms on our Site. This
includes information provided at the time of ordering one of our services,
posting material on the Site or requesting Goods or Services.
● If you contact us, we may keep a record of that correspondence.
● We may also ask you to complete surveys that we use for research
purposes, although you do not have to respond to them.
● Details of transactions you carry out through our Site and of the
fulfilment of your orders.
● Details of your visits to and usage of our Site including, but not
limited to, traffic data, location data, weblogs and other communication data,
whether this is required for our own billing purposes or otherwise and the
resources that you access.
When booking services, you may be asked to provide us with personal information
such as your name, billing address and delivery address details, your email
address, and telephone number. We may also require your credit/debit card
details, when you are placing an order.
14.3 IP
Addresses
We may collect information about your computer, including where available your
IP address, operating system and browser type, for system administration and to
report aggregate information to our advertisers. This is statistical data about
our users’ browsing actions and patterns, and does not identify any individual.
14.4 How do we use your information?
We use your information for the following purposes:
• To serve Site content to you.
• To handle orders, deliver Goods or Services, process payments and refunds and
provide statements.
• To communicate with you about your orders.
• To update our records and generally maintain your account with us.
• For our statistical or survey purposes to improve our Site and our services
to you.
• To prevent or detect fraud or abuses of our Site and enable third parties to
carry out technical, logistical or other functions on our behalf.
• To contact you by email, post, or telephone, to ask you for feedback and comments
on our services.
• To notify you by email of our Goods or Services, promotions, and special
offers that may be of interest to you, unless you ask us not to.
If you stop using our Site, we may continue to use and disclose your personal information in accordance with this Privacy Policy and as permitted by law.
If you wish us to stop contacting you with information in connection with the Site, or our Goods and Services, please send us an email using the contact details in the Contact Us section of our Website.
14.5 Who might
we disclose your information to?
We may disclose your information to members of our group, our employees, our
subsidiaries, affiliated companies and any successors in title to our business,
for the purposes listed above.
We will not disclose your information to any other third party except under the
following limited circumstances:
• We may disclose your personal information to carefully selected service
providers and agents who operate elements of our Site and process data on our behalf.
These may include businesses who provide technology services such as hosting
for our servers and email distribution and business partners who provide
delivery fulfilment services.
• We may also use aggregate information and statistics for the purposes of
monitoring Site usage in order to help us develop the Site and our services and
may provide such aggregate information to third parties. These statistics will
not include information that can be used to identify any individual.
• In assessing your request for Goods or Services, we may use your information
for the purposes of the prevention and detection of fraud.
• We may also share your information with auditors or contractors or other
advisers auditing, assisting with or advising on any of our business purposes.
We do not hold your credit card details. Financial transactions take place directly and securely with our payment handling provider.
If you believe your details are incorrect you can amend your details by contacting using the contact details in the Contact Us section of our Site.
14.6 Cookies
A cookie is a small piece of information sent by a web server to a web browser,
which enables the Site to collect information about your browsing patterns.
This then allows us to tailor the Site to your interests. They are widely used
in order to make websites work as well as to provide business and marketing
information to the owners of the site.
http://www.allaboutcookies.org is a good site to visit if you want to find out
more about the use of cookies.
14.6.1 How do
we use cookies?
We use cookies on the Site for the following purposes:
• Technical reasons, for example to balance website traffic to ensure that you
receive a consistent and reliable service.
• To enhance the ease of use of the Site users, for example remembering your
preferences or login details.
• Gathering statistics on how users access and use the Site.
• Marketing, for example, to allow advertisers to display appropriate
advertising and track its effectiveness. You can opt-out of receiving any
marketing communications by contacting us using the contact details in the
Contact Us section of our Site.
14.6.2 Can you
turn off these cookies?
You can change your browser settings to turn off cookies. However, if you do
change your settings and block certain cookies, this means that certain
personalised features cannot be provided to you and you may not be able to have
the full advantages of the Site’s features.
14.7
Protecting your information
Our Site uses up-to-date industry procedures to protect your personal
information. We have appropriate security measures in place in our physical
facilities to protect against the loss, misuse or alteration of information
that we have collected from you via our Site.
14.8 Access to
information
If you would like to know what information we hold about you, please send us an
email to the contact details in the Contact Us section of our Site. Any such
request may be subject to a fee of £10 to meet our costs in providing you
with details of the information we hold about you.
14.9 Third
party services
We may from time to time make available through our Site certain services
provided by third parties. To gain access to these services, you must deal with
these third parties directly. Please note that these websites have their own
privacy policies and that we do not accept any responsibility or liability for
these policies. Please check these policies before you submit any personal data
to these websites.
14.10 Changes
to our Privacy Policy
Any changes we may make to our Privacy Policy in the future will be posted on
this page and, where appropriate, notified to you by e-mail.
14.11 Contact
If you have any questions, comments or requests regarding this Privacy Policy,
we will be happy to answer them – Contact us using the Contact Us section of
our Website.
15 PREMIUM
PROTECTION
15.1 Overview
The Customer will have the option of entering into a contract to take out
Premium Protection through the Seller, to insure the item(s) while in transit.
The Seller will charge the Customer a separate fee for providing this service.
The information provided by the Customer in connection with quotations obtained
and receipt(s) provided forms the basis on which the Premium Protection cover
and fees are agreed. The Customer must ensure to comply with the legal duty of
disclosure of all material facts relating to the risk as well as the accuracy
and completeness of the information provided. All material facts must be
disclosed – failure to do so could invalidate the Premium Protection.
15.2 Fee
The starting fee for the Premium Protection is £14. This insures contents
up to £700. For contents with a value exceeding £700 a fee
equivalent to 2% of the declared value of the item as provided by the Customer.
15.3 Coverage
The Customer will be asked to declare a current, credible value of the contents
to the Seller. The value of the contents insured under the Premium Protection
shall be the amount declared by the Customer as the contents value, but not
exceeding the maximum coverable amount as set in these terms and conditions.
The maximum coverable amount is limited to £2,000.00 per total shipment.
Sentimental values cannot be taken into account.
If the nature of the contents are such that the Customs refuse to release the
item, the Seller deems this as out of its control and therefore the Premium
Protection does not cover if such a scenario arises during shipment. The
customer should then take up the concern directly with Customs.
15.4 Period of
Coverage
The Premium Protection commences from the time the goods leave the Warehouse
and/or location for the commencement of the transit and continues during the
ordinary course of transit, until the item(s) are discharged at the final
destination as provided by the Customer at the time of accepting the Terms and
Conditions for the Premium Protection.
15.5
Withdrawal
No refunds can be claimed or cancellations requested after the Premium
Protection fee has been paid, with exception whereby the shipment is cancelled
and the Seller has not yet incurred any costs related to shipping, In this
case, the Seller may agree to refund the fee at its own discretion. This rule
helps the Seller to prevent fraudulent orders, i.e.: cancelling products after
the shipment has been delivered safely. In special circumstances, exceptions
may be considered.
The Customer will not receive a refund of the fee if a claim has been made by
the Customer during the period of Premium Protection.
15.6
Compensation procedure
Where the Customer is eligible to claim compensation during the period of
insurance, the Customer must put forward their claim in writing against the
Seller within the designated timeframe of 10 working days as previously mentioned.
In the claim the Customer must provide evidence of ownership as well as
credible evidence that the content value matches the value declared upon
commencing the Premium Protection.
The Customer cannot raise a claim against the Seller if delivery is refused or
impossible, or if the Customer has provided an incorrect address.
PRIVACY POLICY
ABOUT BAGPORT
◦ Bagport UK Ltd
50 Stratford road
Shipston-on-Stour
Warwickshire, CV36 4BA
Registered in England and Wales, Company Number 05744019
DATA CONTROLLER
◦ For the purpose of EU regulation 2016/679 of the European Parliament
and of the Council of 27 April 2016 on the protection of natural persons with
regard to the processing of personal data and on the free movement of such
data, Bagport UK Ltd is considered the data controller.
ABOUT THIS PRIVACY POLICY
◦ Bagport ("we", "us", or "our") is
committed to protecting and respecting your personal information and privacy.
This policy (together with our cookies policy, website terms of use and any
other documents referred to on our website) sets out the basis on which any
information we collect from you, or that you provide to us, will be processed
by us.
◦ By visiting www.bagport.co.uk you are accepting and
consenting to the practices described in this policy.
Please read the following carefully to understand how we collect and use
your information. If you have any questions about this policy or our use of
your information you can contact us at the address above.
◦ Changes we may make to this policy will be posted on this page.
INFORMATION WE MAY COLLECT FROM YOU
◦ We may collect and process the following information about you:
a. Information you give us: You may give us information about
you by filling in forms on our website www.bagport.co.uk, by corresponding
with us by phone, e-mail, social media or otherwise. This includes information
you provide when you use our website, participate in social media functions on
our website, enter a promotion or survey and when you report a problem with our
website. The information you give us may include your name, address, country of
residence, e-mail address, phone number, descriptive appearance and
travel details. Please note credit card information is not stored by Bagport
at all but with our ecommerce provider.
b. Information we collect about you: Each time you visit our website we may
automatically collect the following information:
i. Technical information, including the Internet protocol (IP)
address used to connect your computer to the Internet, browser type and
version, time zone setting, browser plug-in types and versions, operating
system and platform; and
ii. Information about your visit, including the full Uniform Resource Locators
(URL) clickstream to, through and from our website (including date and time);
page response times, download errors, length of visits to certain pages, page
interaction information (such as scrolling, clicks, and mouse-overs), and
methods used to browse away from page.
c. Information we receive from other sources: We may receive information about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that information that it may be shared internally and combined with information collected on this website. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
◦ Our website uses cookies to distinguish you from other users of our
website. This helps us to provide you with a smooth user experience when you
use our website and also allows us to improve our website. For detailed
information on the cookies we use and what we use them for see our cookie
policy.
USES MADE OF YOUR INFORMATION
◦ We use information held about you in the following ways:
a. Information you give to us. We will use this information:
i. To carry out our obligations arising from any contracts
entered into between you and us and to provide you with the information and
services that you request from us;
ii. To provide you, or permit selected third parties to provide you, with
information about products or services you have purchased or enquired about.
b. Information we collect about you. We will use this information:
i. To administer our website and for internal operations,
including troubleshooting, data analysis, testing, research, statistical and
survey purposes;
ii. To improve our website to ensure that content is presented in the most
effective manner for you and for your computer;
iii. To allow you to participate in interactive features of our service, when
you choose to do so;
iv. As part of our efforts to keep our website safe and secure;
c. Information we receive from other sources. We may combine this information
with information you give to us and information we collect about you. We may
use this information and the combined information for the purposes set out
above (depending on the types of information we receive).
DISCLOSURE OF YOUR INFORMATION
◦ We may share your information with selected third parties including:
a. Business partners, suppliers and sub-contractors for the
performance of any contract we enter into with them or you;
b. Analytics and search engine providers that assist us in the improvement and
optimisation of our website. We may disclose your personal information to third
parties:
c. If Bagport in part or substantial assets are acquired by a third party, in
which case information held by it about its customers will be one of the
transferred assets;
d. We may also disclose data and information about you to our selected partners
from law enforcement. This will be primarily to prevent and detect crime. Identify
offenders and to allow offenders to be prosecuted;
e. If we are under a duty to disclose or share your information in order to
comply with any legal obligation, or in order to enforce or apply our terms and
conditions and other agreements; or to protect the rights, property, or safety
of Bagport, our customers, or others. This includes exchanging information with
other companies and organisations for the purposes of fraud protection and
credit risk reduction.
WHERE WE STORE YOUR INFORMATION
◦ The information that we collect from you may be transferred to, and
stored at, a destination outside the European Economic Area (EEA). It may also
be processed by staff operating outside the EEA who work for us or for one of
our shipping suppliers. Such staff maybe engaged in, among other things, the
fulfilment of your order, the processing of your payment details and the
provision of support services. By submitting your information for a shipping
order, you agree to this transfer, storing or processing. We will take all
steps reasonably necessary to ensure that your information is treated securely
and in accordance with this policy. All information you provide to us is stored
on secure servers. Any payment transactions will be encrypted. Where we have
given you (or where you have chosen) login credentials which enables
you to access certain parts of our website, you are responsible for keeping
those confidential. You should not share this with anyone.
DISCLAIMER
◦ Unfortunately, the transmission of information via the internet is not
completely secure. Although we will do our best to protect your information, we
cannot guarantee the security of your information transmitted to our website;
any transmission is at your own risk. Once we have received your information,
we will use strict procedures and security features to try to prevent
unauthorised access.
YOUR RIGHTS
◦ You have the right to
a. Request access to and rectification or erasure of
personal data or restriction of processing concerning the information.
b. Obtain from the us confirmation as to whether or not your personal data is
being processed.
c. You can also withdraw your consent to the processing of your information at
any time. Bagport may not be able to comply with such requests if retention is
required by law.
d. Lodge a complaint with a supervisory authority.
Any access request may be subject to a fee of 100SEK to meet our costs in
providing you with details of the information we hold about you.
◦ Our website may, from time to time, contain links to and from the
websites of our partner networks, advertisers and affiliates. If you follow a
link to any of these websites, please note that these websites have their own
privacy policies and that we do not accept any responsibility or liability for
these policies. Please check these policies before you submit any information
to these websites.
FOR HOW LONG WILL BAGPORT RETAIN MY PERSONAL INFORMATION
◦ Information will be retained for
a. A period necessary to fulfil
our obligations relating to the Services.
b. A period necessary to fulfil the purposes outlined in this Privacy Policy.
c. A longer period than mentioned above if retention is required or permitted
by law.
COOKIES
A cookie is a small piece of information sent by a web server to a web browser,
which enables the Site to collect information about your browsing patterns.
This then allows us to tailor the Site to your interests. They are widely used
in order to make websites work as well as to provide business and marketing
information to the owners of the site. www.allaboutcookies.org is a
good site to visit if you want to find out more about the use of cookies.
HOW DO WE USE COOKIES?
We use cookies on the Site for the following purposes:
a. Technical reasons, for example to balance website traffic to ensure that you receive a consistent and reliable service.
b. To enhance the ease of use of the Site users, for example remembering your preferences or login details.
c. Gathering statistics on how users access and use the Site.
d. Marketing, for example, to allow advertisers to display appropriate advertising and track its effectiveness. You can opt-out of receiving any marketing communications by contacting us using the contact details in the Contact Us section of our Site.
CAN YOU TURN OFF THESE COOKIES?
You can change your browser settings to turn off cookies. However, if you do
change your settings and block certain cookies, this means that certain
personalised features cannot be provided to you and you may not be able to have
the full advantages of the
Site’s features.